It’s a reality of life in our technology-rich world: people are going to run into issues. Maybe it’s a “how do I…” question about a software platform. Or a hardware support issue. Or a problem accessing the network.
No matter that issue, you want it resolved ASAP, especially when it impacts the people in the field responsible for generating revenue. That’s why so many small and mid-sized life sciences companies count on Conexus for end user support.
Yes, We Support That
Conexus offers help desk customer service for Veeva CRM, the platform of choice for most life sciences companies. We also provide support for Microsoft Office and Windows, Veeva Vault, BOAST Groupware, and other mission-critical items for field teams including Concur, fleet issues, and hardware setup/support.
Help Your Way
Users can access cloud based helpdesk support their way: via the phone, email, directly through the system (on select applications), and – coming soon – via chat. Depending on customer requirements, Conexus can handle one or multiple tiers of support.
A Smarter Approach to End User Support
What makes our Help Desk approach different? A relentless focus on optimizing workflows. We are process people who constantly work to create more efficient, streamlined solutions. And we apply this methodology to end user support services. The result? Faster resolutions and lower costs.